*Excluding any Gift Voucher value you may have in your cart. **Delivery of Online Gift Vouchers via email is free. International Shipping Fees. We recommend searching for local Canadian stores within the Store Finder, which may also have a website to

<h3 id="isPasted"><span style="font-size: 16px;">Delivery Fees</span></h3><div data-block="true" data-editor="cba0u" data-offset-key="dff93-0-0" id="isPasted"><div data-offset-key="dff93-0-0"><span data-offset-key="dff93-0-0"><span data-text="true">USA Shipping Fees</span></span></div></div><ul><li data-block="true" data-editor="cba0u" data-offset-key="chm2o-0-0"><div data-offset-key="chm2o-0-0"><span data-offset-key="chm2o-0-0"><span data-text="true">Flat Rate</span></span><span data-offset-key="chm2o-0-1"><span data-text="true">&#xA0;$9.95</span></span></div></li><li data-block="true" data-editor="cba0u" data-offset-key="7ohok-0-0"><div data-offset-key="7ohok-0-0"><span data-offset-key="7ohok-0-0"><span data-text="true">Orders over $70</span></span><span data-offset-key="7ohok-0-1"><span data-text="true">&#xA0;FREE*</span></span></div></li><li data-block="true" data-editor="cba0u" data-offset-key="f8qo2-0-0"><div data-offset-key="f8qo2-0-0"><span data-offset-key="f8qo2-0-0"><span data-text="true">Online Gift Voucher</span></span><span data-offset-key="f8qo2-0-1"><span data-text="true">&#xA0;FREE**&#xA0;</span></span></div></li></ul><div data-block="true" data-editor="cba0u" data-offset-key="5vjut-0-0"><p data-offset-key="5vjut-0-0"><span data-offset-key="5vjut-0-0"><span data-text="true" style="font-size: 14px;">*Excluding any Gift Voucher value you may have in your cart.</span></span><span data-offset-key="5vjut-0-1"><span data-text="true" style="font-size: 14px;">&#xA0;</span></span><span data-offset-key="5vjut-0-2"><span data-text="true" style="font-size: 14px;">**Delivery of Online Gift Vouchers via email is free.</span></span></p></div><p id="isPasted"><strong>International Shipping Fees</strong></p><ul><li><strong>Canada &amp; Mexico</strong>: Shipping fees are up to <strong>$55.00</strong> per order.</li></ul><p><span style="font-size: 14px;">We recommend searching for local Canadian stores within the Store Finder, which may also have a website to purchase from.&#xA0;</span></p><p><span style="font-size: 14px;">All orders are shipped from our warehouse in Idaho.</span></p><p><span style="font-size: 14px;">Please note that the receiver is responsible for any customs and duty fees that may be charged at the port of entry. If the receiver refuses to pay these charges and the item is returned to us, unfortunately we cannot offer a refund on freight, and your item will not be re-shipped.</span></p><p id="isPasted"><br></p>

What Are Your Shipping Fees? Do You Offer Free Shipping?

<div data-block="true" data-editor="2r5q4" data-offset-key="f91sf-0-0" id="isPasted"><div data-block="true" data-editor="2r5q4" data-offset-key="f91sf-0-0" id="isPasted"><div data-offset-key="f91sf-0-0"><span data-offset-key="f91sf-0-0"><span data-text="true"><strong>Where is my order?</strong></span></span></div></div><div data-block="true" data-editor="2r5q4" data-offset-key="d5cec-0-0"><div data-offset-key="d5cec-0-0"><span data-offset-key="d5cec-0-0"><span data-text="true">Once your parcel leaves our warehouse, we will send you a shipping confirmation email containing your tracking information. This will allow you to check the status of your shipment at any time.</span></span></div></div><div data-block="true" data-editor="2r5q4" data-offset-key="ehrv0-0-0"><div data-offset-key="ehrv0-0-0"><span data-offset-key="ehrv0-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="2r5q4" data-offset-key="415vn-0-0"><div data-offset-key="415vn-0-0"><span data-offset-key="415vn-0-0"><span data-text="true">Physical goods/orders are shipped from our warehouse in Idaho and will be delivered by either UPS and/or other reputable courier companies.</span></span></div></div><div data-block="true" data-editor="2r5q4" data-offset-key="7571u-0-0"><div data-offset-key="7571u-0-0"><span data-offset-key="7571u-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="2r5q4" data-offset-key="3rmr-0-0"><div data-offset-key="3rmr-0-0"><span data-offset-key="3rmr-0-0"><span data-text="true">If you can&#x2019;t find the tracking email, you can also view the details through your&#xA0;</span></span><a href="https://www.ergopouch.com/account/login?return_url=%2Faccount" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="3rmr-1-0"><span data-text="true">ergoPouch account</span></span></a><span data-offset-key="3rmr-2-0"><span data-text="true">.</span></span></div></div></div><p id="isPasted"><br></p>

How do I track my order?

USA. Delivery times within the USA average between 3 - 7 business days, depending on location. Orders take around 4 - 7 working days to arrive. Please remember that this timeframe is only related to the order delivery: if you need more information on

<h3 id="isPasted"><span style="font-size: 14px;">The shipping timing once the item has been picked up from our warehouse will vary depending on the destination.</span></h3><p><span style="font-size: 14px;"><strong>USA</strong></span></p><p id="isPasted"><span style="font-size: 14px;">Delivery times within the USA average between 3 - 7 business days, depending on location.</span></p><h5 id="canada-and-mexico"><span style="font-size: 14px;"><strong>Canada and Mexico</strong></span></h5><p><span style="font-size: 14px;">Orders take around 4 - 7 working days to arrive.</span></p><p><span style="font-size: 14px;">Please remember that this timeframe is only related to the <strong>order delivery</strong>: if you need more information on the processing order time, please see&#xA0;</span><a href="https://ergopouch-au.gorgias.help/en-US/order-processing-time-when-will-i-receive-my-order-803706" rel="noopener noreferrer" target="_blank"><span style="font-size: 14px;">Order Processing Time</span></a></p><p><br></p>

What are your shipping timelines? (How long will it take to deliver my order?)

If your order is already being prepared for shipment, we are unable to make any changes, including modifying your delivery address.Once your shipment is on its way, you'll receive a confirmation email with the tracking number. At that point, we recom

<div data-block="true" data-editor="8nrfh" data-offset-key="6q5q7-0-0" id="isPasted"><div data-block="true" data-editor="ftkrm" data-offset-key="2ec0o-0-0"><div data-offset-key="2ec0o-0-0"><span data-offset-key="2ec0o-0-0"><span data-text="true"><strong><span style="font-size: 16px;">Need to Update Your Address?</span></strong></span></span></div></div><div data-block="true" data-editor="ftkrm" data-offset-key="1m984-0-0"><div data-offset-key="1m984-0-0"><span data-offset-key="1m984-0-0"><span data-text="true" style="font-size: 16px;">Please contact our customer service team as soon as possible. While we can&#x2019;t guarantee we&#x2019;ll be able to update your address, we will do our best to stop it before it ships, depending on its current status. Once an order is packed or shipped, changes can no longer be made.</span></span></div></div><div data-block="true" data-editor="ftkrm" data-offset-key="cd6c7-0-0"><div data-offset-key="cd6c7-0-0"><span data-offset-key="cd6c7-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="ftkrm" data-offset-key="39gen-0-0"><div data-offset-key="39gen-0-0"><span data-offset-key="39gen-0-0"><span data-text="true" style="font-size: 16px;">To request an update, please email us at&#xA0;</span></span><span style="font-size: 16px;"><a href="mailto:cs@ergopouch.com" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="39gen-1-0"><span data-text="true">cs@ergopouch.com</span></span></a></span><span data-offset-key="39gen-2-0"><span data-text="true" style="font-size: 16px;">&#xA0;with the subject line&#xA0;</span></span><span data-offset-key="39gen-2-1"><span data-text="true" style="font-size: 16px;"><strong>&#x201C;URGENT: Update Address&#x201D;</strong></span></span><span data-offset-key="39gen-2-2"><span data-text="true" style="font-size: 16px;"><strong>&#xA0;</strong>and include the following details:</span></span></div></div><ul><li data-block="true" data-editor="ftkrm" data-offset-key="9a0vs-0-0" style="font-size: 16px;"><div data-offset-key="9a0vs-0-0"><span data-offset-key="9a0vs-0-0">Full name</span></div></li><li data-block="true" data-editor="ftkrm" data-offset-key="4v50t-0-0" style="font-size: 16px;"><div data-offset-key="4v50t-0-0"><span data-offset-key="4v50t-0-0">Order number</span></div></li><li data-block="true" data-editor="ftkrm" data-offset-key="d11ve-0-0" style="font-size: 16px;"><div data-offset-key="d11ve-0-0"><span data-offset-key="d11ve-0-0">Address line 1 (street, number)</span></div></li><li data-block="true" data-editor="ftkrm" data-offset-key="cfkoo-0-0" style="font-size: 16px;"><div data-offset-key="cfkoo-0-0"><span data-offset-key="cfkoo-0-0">Address line 2 (apartment, building, etc.)</span></div></li><li data-block="true" data-editor="ftkrm" data-offset-key="8mlkn-0-0" style="font-size: 16px;"><div data-offset-key="8mlkn-0-0"><span data-offset-key="8mlkn-0-0">City</span></div></li><li data-block="true" data-editor="ftkrm" data-offset-key="9kc6f-0-0" style="font-size: 16px;"><div data-offset-key="9kc6f-0-0"><span data-offset-key="9kc6f-0-0">Zip code</span></div></li><li data-block="true" data-editor="ftkrm" data-offset-key="d7s05-0-0" style="font-size: 16px;"><div data-offset-key="d7s05-0-0"><span data-offset-key="d7s05-0-0">Country</span></div></li></ul><div data-block="true" data-editor="ftkrm" data-offset-key="1dkv2-0-0"><div id="isPasted"><p><span style="font-size: 16px;"><strong>If your order is already being prepared for shipment, we are unable to make any changes, including modifying your delivery address.</strong></span><span data-offset-key="1dkv2-0-0"><span data-text="true" style="font-size: 16px;"><br>Once your shipment is on its way, you&apos;ll receive a confirmation email with the tracking number. At that point, we recommend <strong>contacting your courier&#xA0;</strong>to redirect your parcel while it&#x2019;s in transit.</span></span></p></div></div><div data-block="true" data-editor="ftkrm" data-offset-key="35hc0-0-0"><div data-offset-key="35hc0-0-0"><span data-offset-key="35hc0-0-0"><span data-text="true" style="font-size: 16px;"><strong>Customer Service Hours:</strong></span></span></div></div><ul><li data-block="true" data-editor="ftkrm" data-offset-key="5fn88-0-0" style="font-weight: bold; font-size: 16px;"><div data-offset-key="5fn88-0-0"><span data-offset-key="5fn88-0-0"><strong>Australia (AEDT):</strong></span><span data-offset-key="5fn88-0-1">&#xA0;Monday to Friday, 9:00 AM - 5:00 PM AEDT</span></div></li><li data-block="true" data-editor="ftkrm" data-offset-key="9scj5-0-0" style="font-weight: bold; font-size: 16px;"><div data-offset-key="9scj5-0-0"><span data-offset-key="9scj5-0-0"><strong>USA (PST):</strong></span><span data-offset-key="9scj5-0-1">&#xA0;Sunday to Thursday, 2:00 PM - 10:00 PM PST</span></div></li></ul><div data-block="true" data-editor="ftkrm" data-offset-key="2hhjr-0-0"><div data-offset-key="2hhjr-0-0"><span data-offset-key="2hhjr-0-0"><span data-text="true" style="font-size: 16px;">Please note that any requests submitted outside of these hours or over the weekend will be addressed on the next business day and may be more challenging to process promptly.</span></span></div></div></div><div data-block="true" data-editor="8nrfh" data-offset-key="8qaaq-0-0"><br></div>

Can I change my delivery address?

Order Processing Time. All orders are processed separately from shipping times. Typically, orders are processed and shipped within 2 to 3 business days. Once your order ships, you'll receive a confirmation email with tracking details to follow its pr

<p id="isPasted"><strong>Order Processing Time</strong></p><p>All orders are processed separately from shipping times.</p><p>Typically, orders are processed and shipped within 2 to 3 business days. Once your order ships, you&apos;ll receive a confirmation email with tracking details to follow its progress.</p><p>During sales events, please allow an additional 3-5 business days for processing.</p>

What is your order processing time?

<div data-block="true" data-editor="7l5kt" data-offset-key="9tufu-0-0" id="isPasted"><div data-offset-key="9tufu-0-0"><span data-offset-key="9tufu-0-0"><span data-text="true"><strong>Do I Have to Pay Customs Fees?</strong></span></span></div></div><div data-block="true" data-editor="7l5kt" data-offset-key="16klj-0-0"><div data-offset-key="16klj-0-0"><span data-offset-key="16klj-0-0"><span data-text="true">For our international customers, please note that your order may be subject to customs duties, taxes, and import fees based on the destination country. These charges are the responsibility of the customer.</span></span></div></div><div data-block="true" data-editor="7l5kt" data-offset-key="3nfad-0-0"><div data-offset-key="3nfad-0-0"><span data-offset-key="3nfad-0-0"><span data-text="true">Customs policies and fees vary greatly from country to country, and your local customs authority determines the amount. Unfortunately, we have no control over these charges and cannot predict their cost. We recommend contacting your local customs office for more detailed information.</span></span></div></div><div data-block="true" data-editor="7l5kt" data-offset-key="coj71-0-0"><div data-offset-key="coj71-0-0"><span data-offset-key="coj71-0-0"><span data-text="true">If the receiver refuses to pay these charges and the item is returned to us, we cannot offer a refund on shipping fees, and the item will not be re-shipped.</span></span></div></div><p><br></p>

Do I have to pay customs fees?

We understand how disappointing it is to receive a damaged package. We always strive to provide exceptional service, but some factors, such as shipping and handling, are beyond our control. *Route Shipping Protection is automatically applied to your

<h3 id="isPasted"><span style="font-size: 16px;">Damaged packages:</span></h3><p><span style="font-size: 14px;">We understand how disappointing it is to receive a damaged package. We always strive to provide exceptional service, but some factors, such as shipping and handling, are beyond our control.&#xA0;</span></p><p><span style="font-size: 14px;"><strong><em>*Route Shipping Protection is automatically applied to your order at checkout. If you choose to opt out of this package protection, ergoPouch will not be liable for lost, damaged, or stolen packages.</em></strong></span></p><p><a href="https://ergopouch-au-copy.gorgias.help/en-US/what-is-route-and-why-do-you-recommend-this-889355" rel="noopener noreferrer" target="_blank"><strong><em><span style="font-size: 14px;">What is Route and why do you recommend this?</span></em></strong></a></p><p><span style="font-size: 14px;">If your item arrives damaged, unusable, or in unacceptable condition due to shipping, you can file a&#xA0;</span><span style="font-size: 14px;"><a href="https://claims.route.com/" rel="noopener noreferrer" target="_blank">Route Claim</a></span><span style="font-size: 14px;">&#xA0;directly here.</span></p><ul><li>Claims for damaged items require <strong>photos</strong> of the packaging and item(s) and must be filed within <strong>15 days</strong> from when it was marked as delivered.</li></ul><p><br></p>

My order has arrived damaged?

Lost Packages. At ergoPouch, we strive to ensure every order arrives in perfect condition. If your order is lost in transit, please reach out to cs@ergopouch.com ,  and we will assist you in investigating the issue with the courier. To help us resolv

<p id="isPasted"><strong>Lost Packages</strong></p><p>At ergoPouch, we strive to ensure every order arrives in perfect condition. If your order is lost in transit, please reach out to <a data-fr-linked="true" href="mailto:cs@ergopouch.com">cs@ergopouch.com</a> , &#xA0;and we will assist you in investigating the issue with the courier.</p><p><strong>To help us resolve the issue, please provide:</strong></p><ul><li>Your full name</li><li>Your ergoPouch order number or receipt</li><li>Your confirmed shipping address</li></ul><p><strong>Marked as Delivered but Not Received</strong></p><p>If your tracking shows that the package was marked as delivered but you haven&#x2019;t received it, please check the following:</p><ul><li>Ensure no one else at your address has accepted the package (e.g., family members or neighbors).</li><li>Verify that the delivery address is correct.</li><li>If no one was home at the time of delivery, the courier may have left the package in a safe location. Check around your property for the package, or ask neighbors if they&#x2019;ve taken it in for safekeeping.</li></ul><p>If you&apos;re still unable to find the package, please contact the courier directly for further assistance.</p><p><strong>Shipping Protection</strong></p><p><em>Route Shipping Protection</em> is automatically added to your order at checkout. If you choose to opt out, ergoPouch will not be responsible for any lost, damaged, or stolen packages.</p><p><a href="https://ergopouch-au-copy.gorgias.help/en-US/what-is-route-and-why-do-you-recommend-this-889355"><strong><em>What is Route and why do you recommend this?</em></strong></a></p><p>Route Shipping Protection is a service designed to safeguard your order against loss, damage, or theft during transit. We recommend opting in for added peace of mind.</p><p><strong>Lost Orders</strong></p><p>An item is considered lost if it has not been reported as delivered. You may file a claim if enough time has passed since the expected delivery date:</p><ul><li>For <strong>domestic orders</strong>, claims can be filed no earlier than 7 calendar days and no later than 30 calendar days from the last tracking update.</li><li>For <strong>international orders</strong>, claims can be filed no earlier than 20 calendar days and no later than 30 calendar days from the last tracking update.</li></ul>

What do I do if my order is Lost in Transit?

We’re Sorry for the Delay. We sincerely apologize that your order is taking a bit longer than expected. Due to the overwhelming response to our recent sale, we’re working hard to fulfill all orders and need just a little extra time to get yours ready

<p id="isPasted"><strong>We&#x2019;re Sorry for the Delay</strong></p><p><span style="font-size: 14px;">We sincerely apologize that your order is taking a bit longer than expected. Due to the overwhelming response to our recent sale, we&#x2019;re working hard to fulfill all orders and need just a little extra time to get yours ready. Please allow an additional 3-5 business days for delivery.</span></p><p><span style="font-size: 14px;">We understand how frustrating this can be, and we want to assure you that our team is doing everything possible to get your order to you as quickly as we can. If you haven&#x2019;t received a shipping confirmation email within the next 3 business days, please reach out to us at <a href="mailto:cs@ergpouch.com">cs@ergpouch.com</a> , and we&#x2019;ll assist you right away.</span></p><p><span style="font-size: 14px;">Thank you for your patience and understanding during this busy time. We truly appreciate your continued support.&#xA0;</span></p><p><span style="font-size: 14px;">If you need more information on the processing order time, please see&#xA0;<a href="https://ergopouch-au-copy.gorgias.help/en-US/what-is-your-order-processing-time-889189" id="isPasted" rel="noopener noreferrer" target="_blank">Order Processing Time</a>.</span></p>

I ordered during your sale and my order is delayed, when will this be dispatched?

ergoPouch USA

All shipping and delivery times and enquiries

Shipping & Delivery

What is Route and why do you recommend this?

When do I file a claim with Route (Lost, Damaged & Stolen)?

How do I track my order through Route?

How do I file a claim with Route?

What are Route's Terms & Conditions

Route Package Protection

My Item is Faulty what can I do?

Can I return or exchange a faulty item purchased from on of your partner retailers?

What if I haven’t received my order confirmation?

How can I check my order status?

Missing or Incorrect Item in Your Order?

How do I change or update my order?

Can I Cancel My Order?

There is an issue with the website i can not check out, what can I do?

I’m sending my order as a gift. Can the prices be removed?

How can I become a wholesaler?

Order Assistance

What is your Returns Policy?

How do I make a return?

Returns & Refunds

My promo code is not working, what should I do?

Do You Offer Price Matching?

Discount Code Not Added—Can I Still Get the Sale Price?

Can I use more than one discount code at a time?

Where can I buy an ergoPouch Gift Voucher?

How Do I Pay Using a Gift Card or Store Credit?

I missed your sale can I still have the discounted price?

Promo Codes & Payments

How do I choose the right size Sleeping Sack?

Why choose organic fabric?

What is the best way to wash and care for my Sack?

Should I choose an sleeping sack with sleeves?

Do I use blankets on top of a sleeping sack?

When should I stop using a Sleeping Sack?

How to dress a baby who has a fever?

What is a TOG?

What to Wear Camping in Temperatures Under 57°F?

Why does my Sleeping Sack has brown stains after washing?

My Sleeping Sack has shrunk what can I do?

How Many Sleeping Sacks Do I Need for My Baby?

My child keeps escaping from their sleeping sack! What can I do?

Do You Prioritize Weight or Length When Choosing a Baby Sleeping Sack?

Where are your products manufactured?

What are your zippers made from?

Can I exchange or replace a faulty item if I purchased from another stockist?

Why has my product has faded after washing?

Can pilling occur on your fabrics?

My child suffers from eczema, is ergoPouch suitable for them?

Does the TOG rating change over time?

How should I dress my baby if the temperature drops overnight?

Can I wear the Sleep Suit Sack or Sleep Onesie in a car?

How do I dress my baby in  temperatures of 79°F or above

Why are Natural Fibers so Important?

General Product FAQ's

What is A Cocoon Swaddle Sack, and why use one?

What is the Difference Between Cocoon Swaddle Sack and a Sleeping Sack?

How do I use the Cocoon Swaddle sack?

What Size Cocoon Swaddle Sack Should I Buy?

When do I transition my baby from Swaddle Sack (closed poppers) to Sleeping Sack (open poppers) in the Cocoon?

How Do I Safely Swaddle My Baby?

What’s the difference between a Traditional swaddle wraps and Cocoon swaddle sack??