ergoPouch USA

<h3 id="isPasted">Damaged packages:</h3>We understand how disappointing it is to receive a damaged package. We always strive to provide exceptional service, but some factors, such as shipping and handling, are beyond our control.&#xA0;*Order Protection is automatically applied to your order at checkout. If you choose to opt out of this package protection, ergoPouch will not be liable for lost, damaged, or stolen packages.If your item arrives damaged, unusable, or in unacceptable condition due to shipping, you can file a claim&#xA0;directly at <a href="https://claim.orderprotection.com/start">Order Protection Claim</a>.<ul><li>Claims for damaged items require photos of the packaging and item(s) and must be filed within 30 days from when it was marked as delivered.</li></ul>

We understand how disappointing it is to receive a damaged package. We always strive to provide exceptional service, but some factors, such as shipping and handling, are beyond our control. *Order Protection is automatically applied to your order at

My order has arrived damaged?

Shipping & Delivery

What Are Your Shipping Fees? Do You Offer Free Shipping?

How do I track my order?

What are your shipping timelines? (How long will it take to deliver my order?)

Can I change my delivery address?

What is your order processing time?

Do I have to pay customs fees?

What do I do if my order is Lost in Transit?

I ordered during your sale and my order is delayed, when will this be dispatched?

What is Order Protection and why do you recommend this?

How do I file a claim with Order Protection?

What are Order Protection's Terms & Conditions

Route Package Protection

My Item is Faulty what can I do?

Can I return or exchange a faulty item purchased from on of your partner retailers?

What if I haven’t received my order confirmation?

How can I check my order status?

Missing or Incorrect Item in Your Order?

How do I change or update my order?

Can I Cancel My Order?

There is an issue with the website i can not check out, what can I do?

I’m sending my order as a gift. Can the prices be removed?

How can I become a wholesaler?

Order Assistance

What is your Returns Policy?

How do I make a return?

Returns & Refunds

My promo code is not working, what should I do?

Do You Offer Price Matching?

Discount Code Not Added—Can I Still Get the Sale Price?

Can I use more than one discount code at a time?

Where can I buy an ergoPouch Gift Voucher?

How Do I Pay Using a Gift Card or Store Credit?

I missed your sale can I still have the discounted price?

Promo Codes & Payments

How do I choose the right size Sleeping Sack?

Why choose organic fabric?

What is the best way to wash and care for my Sack?

Should I choose an sleeping sack with sleeves?

Do I use blankets on top of a sleeping sack?

When should I stop using a Sleeping Sack?

How to dress a baby who has a fever?

What is a TOG?

What to Wear Camping in Temperatures Under 57°F?

Why does my Sleeping Sack has brown stains after washing?

My Sleeping Sack has shrunk what can I do?

How Many Sleeping Sacks Do I Need for My Baby?

My child keeps escaping from their sleeping sack! What can I do?

Do You Prioritize Weight or Length When Choosing a Baby Sleeping Sack?

Where are your products manufactured?

What are your zippers made from?

Can I exchange or replace a faulty item if I purchased from another stockist?

Why has my product has faded after washing?

Can pilling occur on your fabrics?

My child suffers from eczema, is ergoPouch suitable for them?

Does the TOG rating change over time?

How should I dress my baby if the temperature drops overnight?

Can I wear the Sleep Suit Sack or Sleep Onesie in a car?

How do I dress my baby in  temperatures of 79°F or above

Why are Natural Fibers so Important?

General Product FAQ's

What is A Cocoon Swaddle Sack, and why use one?

What is the Difference Between Cocoon Swaddle Sack and a Sleeping Sack?

How do I use the Cocoon Swaddle sack?

What Size Cocoon Swaddle Sack Should I Buy?

When do I transition my baby from Swaddle Sack (closed poppers) to Sleeping Sack (open poppers) in the Cocoon?

How Do I Safely Swaddle My Baby?

What’s the difference between a Traditional swaddle wraps and Cocoon swaddle sack??

Why is my Baby is trying to escape their Cocoon Swaddle sack?

Cocoon Swaddle Sack

How do I know if my child is ready for a Sleeping Sack?

How Do I Safely Transition My Baby to Arms-Out Sleeping in a Sleeping Sack?

How many Sleeping Sacks do I need?

How do I Stop my Child from Escaping Their Sleeping Sack?

Sleeping Sack

What is a Sleep Suit Sack?

Do I use blankets on top of the Sleep Suit Sack?

Can my child walk around in the Sleep Suit Sack?

When do I stop using the Sleep Suit Bag?

Sleep Suit Sack

What is a Sleep Onesie?

Do Your Sleep Onesies Have Foot and Hand Cuffs?

Sleep Onesie

What is a Hip Harness Sack?

Why are there no Hip Harness Swaddles for 0-3M age range?

Hip Harness Pouches

Pouches

What are Rompers?

What are Pajamas?

Should I Choose Pajamas or Rompers?

How Does the 3-Way Zipper Work on the Long Sleeve Rompers?

Pajamas & Rompers

What is a Butterfly Cardi?

Who is the Butterfly Cardi for?

Can I use the Butterfly Cardi over any Swaddle or Sleeping Sack?

How do I use the Butterfly Cardi for transitioning out of a swaddle?

Butterfly Cardi

Can I wear Arm warmers over a Long Sleeve Sleeping Sack?

Arm Warmers

What is a HugMe Blanket?

What size HugMe Blanket should I buy?

How to use the TOG Guide for HugMe Blanket?

Is the HugMe Blanket safety tested?

Does the Baby Tuck Sheet fit a Snoo Bassinet?

Can I use the HugMe Blanket when my baby starts rolling?

Why have you changed the name from Baby Tuck Sheet to Hug Me Blanket

HugMe Blanket

Why is the Organic Toddler Pillow so thin (3cm)?

Toddler Pillow & Case

Bedding Collection

Is the ellska Skye Crib sustainable?

Is the wood safe for my baby to chew on?

What age can I use the Crib from, and to?

What size mattress can I use with Skye?

Can I go straight from crib to single bed for my toddler?

When can I convert my Skye Crib into a toddler bed?

Can I used crib bumpers with this crib?

ellska Skye Crib

How do I use the White Noise Machine?

Can I leave White Noise on all night?

Is this device low in Electric & Magnetic Fields (EMFs)?

When is a good time to stop using white noise?

My white noise won't turn on / wont charge

Why doesn't my white noise last 48 hours ?

What is White Noise?

What are the Safety Tips for Using White Noise?

Portable White Noise Machine

What are Window Blockouts?

Are the Window Blockout Blinds suitable on all windows?

Will the window blockouts leave residue on my window?

How do I fit the Window Blockouts onto my window?

How long will Window Blockouts last?

Are the Blockout Blinds toxic?

Window Blockout

What are affirmation cards?

Affirmation Cards

Nursery

Product FAQs

What is ever / Treet?

My TREET order has arrived damaged. What can I do?

Damaged packages:

My order has arrived damaged?Updated 10 days ago

Damaged packages: