What do I do if my order is Lost in Transit?Updated 12 days ago

Shipping Protection

Checkout+ is automatically added to your order at checkout. If you choose to opt out, ergoPouch will not be responsible for any lost, damaged, or stolen packages.

What is Checkout+ and why do you recommend this?

Checkout+ Shipping Protection is a service designed to safeguard your order against loss, damage, or theft during transit. We recommend opting in for added peace of mind. If you purchased Checkout+ you can make a claim here.

Marked as Delivered but Not Received

If your tracking shows that the package was marked as delivered but you haven’t received it, please check the following:

• Ensure no one else at your address has accepted the package (e.g., family members or neighbors).
• Verify that the delivery address is correct.
• If no one was home at the time of delivery, the courier may have left the package in a safe location. Check around your property for the package, or ask neighbors if they’ve taken it in for safekeeping.

If you're still unable to find the package, please contact the courier directly for further assistance.

Lost Orders

An item is considered lost if it has not been reported as delivered. You may file a claim after 7 days has passed since the expected delivery date and no later than 30 days after the expected delivery date.