Faulty Item or unsure of anything from your order or would like to make changes, let us help you!
Please ensure "Faulty Product" is in the subject line. Once we receive this information, we will investigate the issue and work to resolve it as efficiently as possible. Minor Faults – Faults That Are Still Fit for Purpose. At ergoPouch, sustainabili
Can I return a product purchased from another retailer?. We’re sorry to hear that you’ve encountered an issue with one of our products. Each of our products is made with the highest-quality materials and double-stitched for durability, but we underst
Thank you so much for your order and for supporting us!. Once your purchase is complete, you should receive a confirmation email with your order number and details. If you haven't received it yet, please check your spam or junk folder—sometimes email
Where is my order?. Once your parcel leaves our warehouse, we will send you a shipping confirmation email containing your tracking information. This will allow you to check the status of your shipment at any time. Physical goods/orders are shipped fr
Missing an item from your order?. We understand how frustrating it can be when things don’t go as expected. While our warehouse team takes great care to minimise picking errors, occasionally, mistakes do happen. We recommend reviewing your order conf
Need to Change Your Order?. Please contact our customer service team as soon as possible regarding your request to change your order. While we cannot guarantee that we'll be able to update this, we will do our best to accommodate your request, depend
Please contact our customer service team as soon as possible to request an order cancellation. While we cannot guarantee that we'll be able to cancel your order, we will do our best to accommodate your request, depending on its current status. Please
Experiencing Issues While Ordering?. We’re sorry to hear that you’re having trouble placing an order on our website. We understand how frustrating this can be, and we’d love to help resolve it. Before reaching out, here are a few things you can try:.
Sending as a gift?. When sending orders, we include a packing list that does not display any prices, so you don’t need to worry about price information being shared with the recipient.
Thank you for your interest in ergoPouch!. If you're interested in becoming a wholesaler, please email [email protected] with the following information:. Once we receive this information, we will forward your request to our wholesale team for conside