My Item is Faulty what can I do?

We’re Sorry to Hear About Your Experience

While we take great care in inspecting all our items, occasionally a defect may go unnoticed.

If you've placed an order through our website and received a damaged item, or if you believe your order is faulty, we're here to assist you in resolving the issue promptly.

If you made your purchase through one of our partner retailers, please reach out to them directly, as we operate separately from these stores.

To help us address this as quickly as possible, please email us at [email protected] with the following details:

Order number or receipt
Product details (Product Type, TOG, Size, Print)
Batch number (found on the care tag)
Photos of the item

Please ensure "Faulty Product" is in the subject line.

Once we receive this information, we will investigate the issue and work to resolve it as efficiently as possible.

Minor Faults – Faults That Are Still Fit for Purpose

At ergoPouch, sustainability is a core value, and we actively encourage the reuse of our products. Our designs are crafted with the highest quality materials and manufacturing techniques to ensure safety, durability, and comfort while meeting safe sleep standards.

However, we understand that every baby is unique and their growth patterns can lead to different types of wear and tear. Body shapes, movements, and even sleep positions can cause varying degrees of wear on clothing over time.

To help reduce the amount of clothing that ends up in landfills, we recommend repairing items when possible. If you'd like to repair your product, we are happy to assist once our Customer Service Team has reviewed the item.

My Item is Faulty what can I do?Updated 3 months ago